+33 (0) 1 47 78 02 30
SOTRATECH's mission is to translate all types of documents, in all languages, to agreed deadlines while ensuring a maximum level of quality in our work. SOTRATECH offers all its clients the following 16-point statement of undertakings: n:
- Your call will be dealt with immediately
- Our brochures will be sent to you within 24 hours
- Our quotes will be submitted within an hour of your request
- Our quotes will detail every component of the service offered (cost, deadlines, supplementary charges, etc.)
- The same company representative will accompany you throughout the service period
- You will enjoy the services of a specialized translator for your translation, who will translate only into his or her native language
- You will have access to information throughout the translation process
- The translation will be completed and delivered to you by the agreed deadline
- Translations will be proofread by translators/professional proofreaders
- Invoices will be clear and detailed
- Professional confidentiality is systematically respected
- Our translators and proofreaders are recruited through a process guaranteeing a maximum level of quality
- The performance of our translators is regularly evaluated
- Operational databases, files and proprietary programs and client files are securely stored. We create translation memories for you
- Your satisfaction will be evaluated through surveys
- All complaints will be handled and receive a response within 48 hours
