SOTRATECH's mission is to translate all types of documents, in all languages, to agreed deadlines while ensuring a maximum level of quality in our work. SOTRATECH offers all its clients the following 16-point statement of undertakings: n:

• Your call will be dealt with immediately
• Our brochures will be sent to you within 24 hours .
• Our quotes will be submitted within an hour of your request
• Our quotes will detail every component of the service offered (cost, deadlines, supplementary charges, etc.)
• The same company representative will accompany you throughout the service period .
• You will enjoy the services of a specialized translator for your translation, who will translate only into his or her native language
• You will have access to information throughout the translation process .
• The translation will be completed and delivered to you by the agreed deadline .
• Translations will be proofread by translators/professional proofreaders.
• Invoices will be clear and detailed .
• Professional confidentiality is systematically respected .
• Our translators and proofreaders are recruited through a process guaranteeing a maximum level of quality
• The performance of our translators is regularly evaluated
• Operational databases, files and proprietary programs and client files are securely stored. We create translation memories for you .
• Your satisfaction will be evaluated through surveys
• All complaints will be handled and receive a response within 48 hours .